Refund Policy

The refund terms that apply to a BIGVAULT product are displayed at checkout and on that product’s purchase page. Please review them before completing your purchase, as terms may differ between products and may be updated over time.

Where those terms conflict with anything on this page, the terms shown at checkout for your order apply. If you are unsure what applies to a purchase you are considering, email hello@bigvault.store before buying.

Configuration: [[REFUND_POLICY_STATUS]] — final refund terms to be set by the business owner.

BIGVAULT products are digital files delivered immediately after purchase. Because access is granted instantly and files can be downloaded and retained, digital goods are treated differently from physical products in many jurisdictions, and some statutory withdrawal rights may not apply once download has begun.

Nothing in this policy limits rights you have under mandatory consumer protection law in your country, including rights relating to products that are faulty or materially different from their description.

We will always help with delivery or file issues, including:

• You paid but did not receive your download or access link.
• A file is corrupted, incomplete, or will not open.
• You were charged more than once for the same order.
• The product materially differs from its description on the product page.

Contact hello@bigvault.store with your order reference and we will resolve it, including re-delivery or a corrected file where appropriate.

Email hello@bigvault.store from the address used at checkout, including your order reference, the product name, and a short description of the issue. We review requests against the refund terms shown at checkout for that order and respond by email.

Approved refunds are issued through the original payment method by our external payment provider. The time for funds to appear depends on that provider and your bank. Access to the refunded product may be withdrawn once a refund is issued.

Our products are informational and business outcomes depend on your own execution and market conditions. Earning ranges are illustrative estimates only, as set out in our Disclaimer, so refunds are not offered on the basis of results achieved.

This policy may be updated as our products and refund terms are finalised. The version shown here, with its “Last updated” date, is the current one.