Privacy Policy

We keep data collection to what is needed to sell and deliver digital products. Broadly, this falls into information you provide and information collected automatically.

• Contact details such as your name and email address when you purchase a product or contact support.
• Order-related information such as which product you bought and the order reference issued by our payment provider.
• Any message content you send us by email.

• Technical data such as browser type, device type, operating system, and approximate region derived from your IP address.
• Usage data such as pages viewed, referring links, and interactions with the site.
• Log data generated by our hosting infrastructure for security and reliability.

The site may use cookies, local storage, and similar technologies to keep the site working correctly, remember basic preferences, and measure aggregate usage. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.

We may use privacy-conscious analytics to understand aggregate traffic and improve the site. Analytics data is used in aggregate and is not used to build advertising profiles.

• To process orders and deliver purchased digital products.
• To provide customer support and respond to your enquiries.
• To operate, secure, debug, and improve the site.
• To send transactional messages related to your order.
• To meet legal, accounting, and tax obligations.

Payments are handled by our external payment provider, which processes your payment details on its own systems under its own privacy terms. BIGVAULT does not collect, process, or store your full payment card number, CVC, or other card credentials. We receive only limited order confirmation data, such as the purchased product, order reference, and billing email.

We rely on third-party providers for payment processing, product delivery, email, hosting, and analytics. These providers process data only as needed to perform their service for us. We do not sell your personal information.

We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep information only as long as needed for the purposes described above, including the period required for support, record-keeping, and legal or tax obligations. When information is no longer needed, we delete it or anonymise it.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to certain processing, or to withdraw consent. To make a request, email hello@bigvault.store. We may need to verify your identity before acting.

BIGVAULT products are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact hello@bigvault.store and we will delete it.

We may update this policy as the site and our products evolve. The revised version will be posted on this page with a new “Last updated” date. Material changes will be highlighted where practical.

Data controller: [[LEGAL_BUSINESS_NAME]]
Address: [[BUSINESS_ADDRESS]]
Email: hello@bigvault.store